Working draft notice: This Privacy Policy is a working document. We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information. For any questions or concerns about how we handle your data, please contact us at contact@impactsolutionlabs.com.
This Privacy Policy explains how Impact Solution Labs (“we”, “our”, or “us”) collects, uses, and protects personal information when you visit impactsolutionlabs.com or any of our related marketing websites and services.
1. Information We Collect
When you fill out a contact form on our website, we collect the following information:
First name, last name (optional), email address, company name (optional), phone number (optional), and the content of your message. We also collect your explicit consent to be contacted about your inquiry and to receive related communications.
We collect this information through web forms processed by HubSpot, our customer relationship management platform. We do not collect any information from you that you do not voluntarily provide.
2. How We Use Your Information
We use the information you provide for the following purposes:
To respond to your inquiries and questions; to schedule discovery calls and consultations; to send you communications about our services that you have explicitly consented to receive; and to improve our services and customer experience based on aggregated, non-identifying patterns.
We do not sell, rent, or trade your personal information to third parties.
3. Third-Party Services
We use the following third-party services to operate our website. These providers may collect and process limited data according to their own privacy policies:
HubSpot— We use HubSpot to manage form submissions, customer relationships, and email communications. Form submissions are sent directly to HubSpot via their official API. Their privacy policy is available at legal.hubspot.com/privacy-policy.
Vercel— We use Vercel to host our website and deliver content globally. Vercel may log standard server access data (such as IP addresses and request paths) for the purpose of operating their hosting infrastructure. Their privacy policy is available at vercel.com/legal/privacy-policy.
Google Fonts— We use Google Fonts (self-hosted through Next.js) to display our typography. Because fonts are self-hosted, your browser does not make direct requests to Google servers when loading our pages.
4. Cookies and Tracking
Our website uses minimal cookies. We do not currently use third-party advertising cookies, retargeting pixels, or behavioral tracking. HubSpot may set cookies as part of their analytics and form functionality once you submit a form. You can manage cookies through your browser settings at any time.
5. Data Sharing and Disclosure
We do not share your personal information with third parties except in the following limited circumstances:
With service providers (like HubSpot and Vercel) who help us operate our business and who are bound by their own privacy obligations; when required by law, court order, or legal process; to protect our rights, property, or safety, or the rights, property, or safety of others; with your explicit consent.
6. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Right of access— You can request a copy of the personal information we hold about you.
Right to correction— You can request that we correct any inaccurate or incomplete information.
Right to deletion— You can request that we delete your personal information, subject to certain legal exceptions.
Right to opt out— You can opt out of marketing communications at any time, either by clicking the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, please email us at contact@impactsolutionlabs.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
8. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. International Users
We serve clients across the United States and Canada. If you are accessing our website from outside these regions, please be aware that your information may be transferred to, stored, and processed in the country where our service providers are located. By using our website, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Impact Solution Labs
Email: contact@impactsolutionlabs.com
Website: impactsolutionlabs.com
This document is a working draft and is subject to refinement and legal review. For specific questions about your rights or our data practices, please reach out to us directly.